Transform your customer engagement and interaction

HUGHUB provides a unique solution, placing the customer at the heart of your business and the user experience. Our technology delivers proactive, relevant customer engagement and creates a personalised consumer experience:

  • A customer-centric business platform, transforming interaction and engagement across a full range of protection, from general insurance to life and health products
  • An environment to increase conversion and cross and upsell, whilst improving retention. Better business performance for you and better service for your customers.
  • A fully branded, intuitive customer experience that enables easy self-purchase management – from initial purchase and continuing through ongoing servicing of all insurance needs
  • Personalised to the individual, responsive to behaviour, powered by our Single Customer View and use of data

Accelerate your digital transformation and compete effectively in a digital-first world

Providing a revolutionary and differentiated new way for brokers, insurers and other insurance retailers to present the full range of protection products to customers. A fully branded, seamless digital platform, that takes advantage of increasingly flexible and smart digital capability. Giving customers a simple and convenient place to purchase and manage all of their protection.

Benefits for business

  • Improved business performance
    Business growth, increased profit, maximised operational efficiency
  • Exceptional customer experience
    Improved sales and service journeys. Intuitive, relevant and easy
  • Enhanced conversion, cross and upsell
    Drive through our customer journey and intelligent marketing
  • Increased retention
    From more connected, engaged customers with deeper relationships
  • Greater customer lifetime value
    Improved multi-product holding, encouraging retention and profitability
  • Lower operational costs
    Flexible technology, speed to market and increased digital self-service
  • Creating a dynamic omnichannel environment
    Unifying existing legacy systems, integrating disparate customer channels
  • Better business decision-making
    Effective performance reporting, aided by intelligent customer insight
  • Differentiation against competitors
    Better service increased relevance and customer satisfaction

Benefits for customers

  • All your insurance in one place
    Whether general insurance, life and health or commercial lines
  • Easy access to protection, whenever needed
    Access to all documents and services 24/7, when they need them most
  • Simple, convenient and flexible
    Intuitive self-serve portal, offering purchase and ongoing service journeys
  • Personalised experience – recognising value
    Customers feel know and recognised through pre-population of data, personalisation and full ‘relationship’ view
  • Great user experience
    Common across all platforms, technology and data-enriched – ensuring an easier and more effective engagement
  • Building on the trusted personal relationship
    Evolving digital channels to broker standard levels of service

HUGHUB platform introduction